1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
2. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
3. How secure is my online order?
Ceasarz Collection adheres to highest industry standards to protect your personal information.
When purchasing online using your credit card and all your personal details are entered into a SSL secure web page - which is widely used on the internet for processing payments. Your information is then SSL(Secure Sockets Layer technology)-encrypted during transmission and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers, it is only used to complete the requested transaction.
4. Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
5. How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuation's. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
6. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
7.How long does shipping take & how can I track my package?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
8.How much does shipping cost ?
All our items are shipped out separately unless you buy two or more of the same thing.
If an item is listed as FREE you only have to pay for the shipping cost to your location, if you buy two or more of the item there is a discount on the shipping for the second, third... item.
If you buy a number items which are mixed between the FREE items and paid items the same above principles apply.
We are not responsible for delays caused by the customs department in your country.
9.How do I check the status of my order?
You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase or by clicking the Track Order tab. You can also contact us directly at firstname.lastname@example.org to check the status of your order.
After an order has been placed, it's immediately sent to one of our four fulfillment centers where we will ship your items within 1-2 business weeks. Below are the expected delivery times.
Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.
10. How long does delivery take?
Usually 2-3 weeks. Due to high demand of some of our most popular products, please allow 2-6 weeks for delivery.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at email@example.com
If your order hasn't arrived within 90 days of the date of original purchase, contact our support team for a full refund on your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
11.Do you deliver products internationally?
Ceasarz Collection successfully ships A LOT of apparel worldwide each day. We have many happy customers in every corner around the world!
Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our apparel is available to everyone.
12.Why was I charged $x.xx and $xx.xx appears in Pay-pal or on my invoice?
This is due to the website charging in USD. PLEASE NOTE: While the prices may display in your local currency you will be charged in USD.
13. I've placed an order with multiple items recently, can I combine them into one package?
Since we have 4 different warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once… Rest assured, they will get to you.
14. I've put a wrong shipping address and/or picked a wrong size/variant!Can I Change It?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.